Frequently Asked Questions
How do I place a custom order?
Simply reach out to us by phone at (603) 396-7567 or email us at ashleellambert@gmail.com with your project details. We’ll work with you to create something perfect and provide a personalized quote.
How do I submit my logo or design?
Once you contact us, we’ll let you know the best way to send your logo or artwork. For the best engraving results, we recommend high-resolution files in PNG, SVG, or PDF format with a transparent or white background. Don’t worry if you’re not sure — we’ll guide you through the process!
What materials do you work with?
We laser engrave on a wide variety of materials including:
- 🪵 Wood — Signs, cutting boards, frames, serving trays, keychains, and more
- ✨ Acrylic — Clear, frosted, and colored acrylic for signs, awards, and display pieces
- 🎨 Powder Coated Items — Tumblers, pens, and other metal items where the engraving reveals the bare metal beneath
- 🧢 Slate — Coasters and serving boards
What are your turnaround times?
Turnaround times vary depending on the size and complexity of your order. Generally:
- Small orders (1-10 items): 3-7 business days
- Medium orders (10-50 items): 7-14 business days
- Large/bulk orders: 14-21 business days
Need something sooner? Contact us and we’ll do our best to accommodate rush orders.
Do you offer bulk or business pricing?
Yes! We offer custom packages for local businesses, schools, realtors, restaurants, bars, and more. Contact us to discuss your needs and we’ll put together a personalized quote.
Can I see a proof before my order is made?
Absolutely! For custom orders, we can provide a digital proof for your approval before we begin engraving.
How do I care for my laser engraved products?
- 🪵 Wood items — Hand wash only. Wipe with a damp cloth. Do not soak or put in the dishwasher.
- ✨ Acrylic items — Hand wash only. Avoid abrasive cleaners that can scratch the surface.
- 🎨 Powder coated items — Hand wash only. The engraved area is bare metal so avoid prolonged exposure to moisture.
Do you ship orders?
Yes! We ship orders across the US. Local customers in the Northwood, NH area are also welcome to arrange local pickup.
What if I’m not happy with my order?
Your satisfaction is our priority. If there’s an issue with your order, please contact us right away at (603) 396-7567 or ashleellambert@gmail.com and we’ll make it right.
Still have questions? We’re happy to help! 📞 (603) 396-7567